Privacy Policy | Krishna Bhumi Arcade

Who we are

Krishna Bhumi Arcade is a spiritual-commerce marketplace for products offered by ashrams, artisans, vendors, and spiritual institutions. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you use krishnabhumiearcade.com, place orders, contact support, or use customer, vendor, or admin features.

For privacy requests, account requests, or data-related grievances, contact support@krishnabhumiearcade.com or +917302229701.

Personal data we collect

Account and identity details such as name, email address, phone number, login details, addresses, and customer support messages.
Order and transaction details such as cart contents, product selections, payment status, invoice details, shipping address, delivery status, return requests, and refund information.
Vendor and seller details such as institution name, contact person, KYC information, tax identifiers, bank or payout details, storefront content, and product catalog information.
Technical and usage data such as device information, IP address, browser type, pages viewed, product interactions, cookies, analytics events, and security logs.
Content you submit, including reviews, ratings, support attachments, product media, profile information, and communications with Krishna Bhumi Arcade.

How we use personal data

To create and manage accounts, process orders, provide invoices, arrange shipment, handle support, returns, refunds, and dispute resolution.
To operate marketplace features including product discovery, vendor onboarding, product moderation, authenticity review, payment processing, payout tracking, and fraud prevention.
To communicate transactional updates such as OTPs, order confirmations, shipment updates, payment status, policy notices, and support responses.
To comply with applicable laws, tax, accounting, consumer protection, customs, export, payment, and platform safety obligations.
To improve website performance, catalog quality, customer experience, security, analytics, and marketplace governance.
To send marketing or promotional communication where permitted by law and your preferences. You may opt out of non-transactional communication.

Consent and lawful processing

We process personal data for lawful purposes, including fulfilling orders and services requested by you, complying with legal obligations, preventing misuse, and where applicable, on the basis of your consent. Where processing is based on consent, you may withdraw consent by contacting us. Withdrawal may affect features that require the relevant data, but it will not affect processing already completed for lawful orders, payments, shipments, tax, accounting, or legal compliance.

Cookies and analytics

We may use cookies, local storage, analytics tools, and similar technologies to keep you signed in, maintain cart state, measure site usage, improve page performance, detect abuse, and remember preferences. Browser settings may allow you to block or delete cookies, but some features may not work correctly.

Sharing of personal data

Vendors and sellers receive order-related information needed to fulfill products purchased from them.
Payment partners such as Razorpay receive payment information needed to process, verify, refund, and reconcile payments.
Logistics partners such as courier aggregators, shipping carriers, customs agents, and return processors receive shipping and contact details needed for delivery, tracking, export documentation, or returns.
Technology, hosting, analytics, email, SMS, cloud storage, support, fraud-prevention, and security service providers may process data on our behalf.
Government authorities, regulators, courts, law enforcement, tax authorities, customs authorities, or consumer forums may receive data where required by law or valid legal process.

International orders and transfers

If you place an overseas order, your name, address, phone number, order details, invoice information, and shipment data may be shared with logistics providers, customs authorities, export service providers, and destination-country carriers to complete international delivery and compliance checks.

Retention and deletion

We retain personal data only for as long as necessary for the purposes described in this policy, including order fulfillment, legal compliance, tax records, accounting, dispute handling, fraud prevention, security, and marketplace governance. You may request correction, update, or erasure of personal data by contacting us. We may retain data where required or permitted by law.

Your rights

You may request access to information about your personal data and how it is processed.
You may request correction, completion, updating, or erasure of personal data, subject to legal and operational retention requirements.
You may withdraw consent where processing is consent-based.
You may raise privacy grievances through support@krishnabhumiearcade.com or +917302229701.

Children

Krishna Bhumi Arcade is not intended for unsupervised use by children. If you are under the age required by applicable law, use the website only with the involvement of a parent or lawful guardian.

Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. No online system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and for notifying us promptly if you suspect unauthorized access.

Changes to this policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised date. Continued use of the website after changes means you accept the updated policy.